General conditions of sale

The site www.liberati.net is owned by the Ceramiche d’arte Liberati company, registered at the Chieti Chamber of Commerce with VAT number 02500610692 with its registered office in Via Val di Foro 101, 66010, Villamagna (Ch) Abruzzo – Italy; tel. +39 0871 300750. Email address info@liberati.net; hereinafter referred to as “Ceramiche Liberati” (manufacturer/seller). The purchase confirmation implies the total acceptance of these Terms of Sale, described in detail hereafter:

The General Sales Terms are intended to define the rights and obligations of the parties to the online sale transaction and are valid between Ceramiche Liberati, as a seller and the user or any person, hereinafter referred to as the “buyer”, which makes online purchases of one or more products at www.liberati.net. All changes to these terms of sale will be posted on www.liberati.net and will be applied to purchases subsequent to this change. All users are invited to consult the General Sales Terms section before each purchase. These General Sales Conditions govern actual purchases on the www.liberati.net/shop site in accordance with the provisions of Part III, Title III, Chapter I, Consumption Code, Legislative Decree no. n. 206/2005, as amended by D.lgs. n. 21/2014 and D.lgs. 70/2003 on electronic commerce. The Consumer Code defines the distance contract any contract concluded between the professional and the consumer under an organized system of sale or provision of distance services without the physical and simultaneous presence of the professional and the consumer; Through the exclusive use of one or more means of distance communication (eg by telephone, fax, internet etc.) until the conclusion of the contract, including the conclusion of the contract itself.

All products made by Ceramiche Liberati are crafted and handmade, each product sheet contains information about the product and any precautions, as well as the intended use, useful for the purpose of fruition and product safety. Before purchasing the order, the buyer is obliged to take a look at the product characteristics, which are described in the individual product sheets and are then informed about the following issues: material, price, size and weight of the object, 2% compared to the values indicated in the card (being handmade); In each description, if the work is entirely hand-made, in this case a special certificate of guarantee will be attached to the craftsmanship, or if the technique of “digital ceramic fire-proof printing” is used. Please see the Free Ceramic Workshop page to find out what the differences are in ceramics manufacturing and decorating. The photographs of the products presented on www.liberati.net are not a contractual element, as they are only representative. The photographic images of the products have been made in optimal conditions with professional instrumentation, however, depending on the screen of the device from which the picture is displayed the colors may vary in tone. Small imperfections and differences, which may arise, are the result of the craftsmanship of the product and do not involve the replacement of the product. All of our products comply with the requirements of the 2005/31 / EC Directive amending the 84/500 / EEC and the EC Regulation No. 1935/2004 concerning foodstuffs intended to come into contact with food.

Ceramiche Liberati also executes commission work, with extensive customization (also with the use of digital-focused printing). Any customization requirements for an existing product may result in an increase or decrease in the purchase price, so they must be agreed by e-mail at info@liberati.net, indicating in the subject of the “Quotation Request”.

Certain types of articles of “Ceramiche Liberati” are unique and exclusive artistic creations, available in a single non-reproducible specimen. This feature is indicated on the product tab in the “Description” section. In other cases, the availability of the products refers to the availability of the physical store when the buyer makes the order. However, considering the possibility of multiple users on the site at the same time, availability should be considered as indicative because the products could be sold to other users before the end of the order. It will be painstaking of “Free Ceramics” to send order confirmation. In case of partial availability of the order, you will be sent an e-mail to Buyer, about the quantities available and the time to complete it. It will be the responsibility of the Buyer to acknowledge and accept the e-mail notification.

Purchase prices are inclusive of VAT but do not include the cost of shipping. The price change is valid from the moment of publication of the new online price.

To be able to buy on www.liberati.net, you must be of age and enjoy the right to understand and want to be able to conclude a bilateral contract. Once you have purchased an online product at www.liberati.net you are assumed that you have consulted and accepted these General Sales Conditions. The order will be confirmed upon completion of the purchase procedure indicated on the site and validated at the user’s e-mail address, to which a link will be sent and downloaded, as provided for in art. 51 subsection 1 of Legislative Decree No. 206/2005, as amended by Legislative Decree No. 21/2014. We recommend you saving and keeping mail. If your email does not arrive within 24 hours of your purchase please email it at info@liberati.net or at +39 0871 300750.

Only the payment methods listed on the site are allowed: PayPal, mark, bank transfer. Once the payment has been verified, the seller agrees to ship the product to the address indicated within 2 working days from the date of credit. The shipping costs are borne by the buyer according to the delivery methods selected at the time of order. The terms for delivery of the product are indicated in the delivery options according to the availability of the warehouse. The seller can not be held liable for delays in delivery due to freight transport (due to force majeure, strikes, weather) as well as delays due to errors in the delivery address communication communicated by the buyer at the time of delivery, purchase. In the event that there is a mistake in the confirmation email, the buyer is obliged to promptly notify “Ceramiche Liberati” any corrections. The products will be delivered to the buyer only in the geographical areas treated and indicated on the site… All the products are packaged in the art and guarantee the whole product. In the event that the parcel contains signs of damage (crushing, moisture signs, holes, etc.), the buyer is obliged to report it to the conveyor (or postman) and in that case refuse the parcel. Everything has to be reported to the seller by email at info@liberati.net who is committed to finding out all the causes and resolving the issue in a short time. No account will be taken of any damage to items after the buyer accepts the parcel. Delivery terms for custom products and made on request of the buyer will be agreed by email directly to the interested party.

Ceramic products must be handled with care and maintenance must be carried out properly, as described on the product card according to the workings and materials used. Damaged or broken products will not be replaced after acceptance of the parcel delivered by the courier. Trattandosi di prodotti artigianali il produttore si riserva il diritto di sostituire o riparare il prodotto in base al difetto riscontrato entro 30 giorni dal momento di avvenuta consegna del prodotto presso l’indirizzo indicato dall’acquirente. Accidental breaks caused by the purchaser or third parties after acceptance of the parcel do not involve replacement of the product. In addition, we will not consider requests for replacement of items purchased on our site and subsequently modified or accommodated by the buyer with the consequent damage to the product itself.

The right of withdrawal may only be exercised by natural persons. The buyer has 10 (ten) calendar days from the receipt of the purchased product to exercise the right of withdrawal by dispatching the product or the products purchased at the seller’s own expense: Ceramiche Liberati, Via Val di Foro 101, 66010 – Villamagna (Ch) -Italia. The deadline for returning the product starts from the date of receipt of the product. In addition, the buyer is required to send a written communication by mail to info@liberati.net with the subject “Product restitution purchased online”, informing the seller of the intention to exercise the right of withdrawal, indicating the will to Ask for replacement or refund. This notice must arrive within 10 (ten) days of receipt of the product, in addition, you must attach to the above-mentioned e-mail the pictures of the product and the packaging. For the purposes of the term of restitution the product shall be deemed to have been returned from the date of delivery to the shipper. Only return cases will be accepted for returned products in their entirety, in the original full and intact package; Damaged products, signs of use or packaging other than the original will not be accepted and therefore you will not be able to ask for replacement of the product or refund the purchase price. If the right of withdrawal is exercised correctly and the product is found to be complete in all parts and does not present any damage or signs of use other than the use of normal care the seller is required to return the amount paid by the buyer within thirty Days after receipt of the returned product.

The user has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents, is permitted. The integrity of this site, whether sound or visual, and its related technology remain the property of Ceramiche Liberati and are protected by intellectual property law. Therefore, partial reproduction of content is prohibited without a clear reference to the rights holder. Ceramiche Liberati assumes no responsibility for any disavowal due to force majeure or accident, even if it is affected by malfunctions and disruption of the Internet, if it fails to execute the order within the terms of the contract. In addition, Ceramiche Liberati assumes no responsibility for any fraudulent and illicit use that may be made by third parties of credit cards, checks and other means of payment upon payment of the purchased products, having taken all Possible caution based on the best science and experience of the moment and on the basis of ordinary diligence.

These General Conditions of Sale are subject to Italian law. Any disputes that are not solved will be subject to the exclusive competence of the Seller’s Competent Forum (Chieti – Abruzzo Forum).